05. How long do I have to file a GAP claim?06. What happens after I start a GAP claim and who sends the required documentation?07. How long does the process take and how will I be notified once it is complete?08. How will I know if something else is needed for my GAP claim and what if I have questions?

You have 90 days from the insurance settlement check date to get all your documents to us (the administrator). A benefit request may be denied if this documentation is not provided to us (the administrator), within that stated time period. You should upload your documents to the Classic Claims Portal as you receive them. You should…

When you open a claim you will be emailed a Claims packet with instructions on what documents are required by us (the administrator), to settle your claim. The documents come from 3 sources: your dealership, your lender and your insurance company. *If your insurance company does not have your police report, you will need to…

Claims are processed in the order in which they are received. The quicker you provide us (the administrator), the necessary documentation, the quicker your claim can be process. Claim payments are processed twice a week and are sent to the lender via USPS. We need all documentation listed in "claims procedures" in order to process…

If you use our Classic Claims Portal, you can sign up for claims notifications so that emails and/or texts will be generated advising of any activity on the claim such as documents received, when the claim is pending review and when it has been paid. If you do not sign up for claims notifications, but…