08. How will I know if something else is needed for my GAP claim and what if I have questions?

If you use our Classic Claims Portal, you can sign up for claims notifications so that emails and/or texts will be generated advising of any activity on the claim such as documents received, when the claim is pending review and when it has been paid. If you do not sign up for claims notifications, but have an email address on file, you will receive notifications each time your claim documentation is updated. If you do not have an active email account, then you will receive letters every 30 days informing you of what documents are still missing. You can refer back to this FAQ to help answer questions or you may contact our claims call center at 800-930-4633 to speak with any of our claims processors who can give you an update.