01. How can I cancel my contract and check the status?
Communications regarding a request to cancel is done through the dealership where you purchased your vehicle, they will request the cancellation for you. If they are out of business, you can contact our office for assistance at 877-222-4162 Option 3.
02. How can I start a claim?
We encourage customers to go to the issuing dealer if they are in the vicinity, otherwise they can go to any repair facility that is licensed for retail business. Have the repair facility contact our office. Toll free at 877-222-4162.
03. How can I find the status of an existing claim?
Contact our office toll free at 877-222-4162, option 2 for Claims, then Option 1.
04. HOW LONG DO I HAVE TO FILE A CLAIM?
All claims must be authorized prior to repair or replacement of any parts. The customer or dealership should contact the claims department as soon as a failure has been identified in order to avoid further damage.
05. How will my claim get paid?
We can pay the repair facility by credit card for prior authorized claims, or if they will not accept this form of payment we can reimburse you for prior authorized claims.
06. HOW LONG DOES THE PROCESS TAKE AND HOW WILL I BE NOTIFIED ONCE IT IS COMPLETE?
Claims are authorized as quickly as possible once all required information has been received and reviewed. Once repairs or replacements are made and final claim documents are received, claims are paid within 48 hours.
07. Do I need to obtain vehicle rental authorization?
Yes, rental requires prior authorization. You can rent a vehicle based on your own needs however, you would be reimbursed based on the qualified rental benefits of the contract.
08. Where can I take my vehicle for repairs?
If you are in the vicinity of the selling dealer, it’s best to return to them. If not you can go to any repair facility that is licensed for retail business and that will assist you with filing a claim. You can also contact our Office toll free at 877-222-4162, we can provide you with a repair facility within a zip code area.
09. Can I transfer my coverage?
Most contracts are transferrable but to be sure You can go to your contract under the Cancellation/Transfer section and following the instructions or contact our office for instructions.
10. Does my coverage have a deductible?
Many of our products have options for the deductible. You can look at your Contract Declarations page under deductible and it will tell you the amount or which option you chose at the time of purchase if applicable.
11. Why was my claim denied?
You can contact office at 877-222-1462 or CasClaims@Classictrak.com, for an explanation. Our office hours are Monday through Friday 9:00 AM to 5:00 PM.
12. Where can I purchase your products?
We have many retail dealerships selling our products, contracts are sold at the point of purchasing your new or used vehicle.