an enhanced portal experience

Starting Monday May 12, 2025 our new claims portal is available!

Customers - please access the new claims portal by clicking here: GAP CLAIMS PORTAL

 

Lenders - please complete the lender portal enrollment form here. Once you are set up to access the portal, we will send you an email with credentials.

*Note: The lender portal is different than the customer claims portal and a separate portal link will be sent. 

Your Guide to What’s Ahead

For existing claims and new claims, a new account must be created beginning May 12, 2025. It is imperative that the information you enter to create your account is the same information listed on your GAP waiver. 

In an effort to make this process as smooth as possible, please refer to this user guide that provides the process step by step. GAP Claims Portal User Guide

Required information to create a new account:

• • The GAP waiver number (usually in the upper right corner)
  • The first and last name exactly as it appears on the GAP waiver

Once the contract is located, there will be a couple of other verification questions that must be answered before the account can be verified.

During the process of creating an account, an email verification will be sent. The email address must be verified prior to completing the claim creation process.