08. How will I know if something else is needed for my GAP claim and what if I have questions?09. What if I can’t find my GAP Waiver in the system?10. Why does it take several days for my documents emailed, faxed or uploaded to show up on your portal?11. Should I keep making my monthly loan or lease payments?

If you use our Classic Claims Portal, you can sign up for claims notifications so that emails and/or texts will be generated advising of any activity on the claim such as documents received, when the claim is pending review and when it has been paid. If you do not sign up for claims notifications, but…

You can use the contract number and last name OR last 6 of the VIN and last name to look up your contract. There may be times that the contract has yet to be received by our office. Also, occasionally the customer name is spelled incorrectly or some letters or numbers of the VIN have been transposed. If…

Each time the claims department receives documents, they must review each one to ensure they are legible and complete copies. With so many documents coming in each day via various means, this process can be time consuming. If you are signed up for the Classic Claims Portal you will receive a notification email/text once any…

Yes. You should contact your lender once a loss has occurred, but you should continue making any scheduled payments in order to keep your credit in good standing. Your outstanding balance is based on the date of loss and GAP does not cover any late fees or interest accrued after the date of loss. Any…