09. What if I can’t find my GAP Waiver in the system?10. Why does it take several days for my documents emailed, faxed or uploaded to show up on your portal?11. Should I keep making my monthly loan or lease payments?12. Am I going to be reimbursed for my deductible?

You can use the contract number and last name OR last 6 of the VIN and last name to look up your contract. There may be times that the contract has yet to be received by our office. Also, occasionally the customer name is spelled incorrectly or some letters or numbers of the VIN have been transposed. If…

Each time the claims department receives documents, they must review each one to ensure they are legible and complete copies. With so many documents coming in each day via various means, this process can be time consuming. If you are signed up for the Classic Claims Portal you will receive a notification email/text once any…

Yes. You should contact your lender once a loss has occurred, but you should continue making any scheduled payments in order to keep your credit in good standing. Your outstanding balance is based on the date of loss and GAP does not cover any late fees or interest accrued after the date of loss. Any…

The deductible (up to $1,000) is covered as part of the settlement that is paid to the lender to go towards your outstanding balance. It is not excluded, but it is also not an item ‘reimbursed’ to the customer. For example, if your insurance company deducted $250 from the settlement you received for your deductible…