09. What if I can’t find my GAP Waiver in the system?

You can use the contract number and last name OR last 6 of the VIN and last name to look up your contract. There may be times that the contract has yet to be received by our office. Also, occasionally the customer name is spelled incorrectly or some letters or numbers of the VIN have been transposed. If you cannot find your contract please call our Claims Department at 800-930-4633, Option 1, to verify we have the correct information and we will assist you with the Claims Portal.