12. Am I going to be reimbursed for my deductible?13. If I am trying to get a new loan can you send something to my dealer/lender about my gap coverage?14. What happens if I didn’t have insurance at the time of loss?15. How do you determine the value of the loss vehicle if i didn’t have insurance at the time of loss?

The deductible (up to $1,000) is covered as part of the settlement that is paid to the lender to go towards your outstanding balance. It is not excluded, but it is also not an item ‘reimbursed’ to the customer. For example, if your insurance company deducted $250 from the settlement you received for your deductible…

We can send a Claim-in-Progress letter that you have a claim on file. Due to privacy laws we cannot give out any specifics regarding whether or not a benefit is due or how much may be due until the claims process is complete and if a settlement amount has been approved.

If you did not have insurance at the time of loss you will be required to supply an appraisal report from a licensed appraiser to determine whether the vehicle is deemed a total loss along with the police report to show that an incident took place.

If your vehicle is not protected by a primary carrier; the retail or Actual Cash Value (ACV) of the vehicle will be determined by the date of loss, and the loss odometer and by using the value listed in the national or regional guide, such as JD Power National Automobile Dealer Association (NADA). Or, at…