07. How long does the process take and how will I be notified once it is complete?

Claims are processed in the order in which they are received. The quicker you provide us (the administrator), the necessary documentation, the quicker your claim can be process. Claim payments are processed twice a week and are sent to the lender via USPS. We need all documentation listed in "claims procedures" in order to process the claim and the documentation must be received within 90 days of the insurance settlement date as described above. Customers who use the Classic Claims Portal will receive an e-mail and/or text notification once the claim status is changed to complete. A settlement breakdown will be sent to your email or the address on on file, once the claims process is complete. A breakdown will be provided to your lender, upon request.