Vice President of OperationsJennifer’s top priority is to ensure that all the departments are working efficiently to process business, claims and cancellations to get the quickest turnaround time yet provide the best service. Jennifer also stays up to date on all the current market trends for the industry and incorporates any knowledge or technology to Classic to help the company stay competitive.
Vice President of SalesBrad’s knowledge of the automotive industry allows him to develop and grow our clients businesses through our Classic product line. Brad is able to recognize emerging trends and coordinate new procedures, products and programs to fit the changing automotive landscape.
Agency Sales Manager
Traci joined Norman & Company in 2004. Today, as Agency Sales Manager, her primary focus is providing agents with superior support and the tools they need to meet their goal of generating more revenue in the dealers’ F&I Departments.
New Business Processing and Underwriting ManagerMelissa joined Norman & Company, Inc. in 2006. Melissa ensures all business is processed to underwriter specifications while encompassing new technology to enhance compliance and efficiency.
Claims DirectorWith 30+ years in the auto industry as a General Motors Master Service Technician, Tom specialized in drivability, electrical, and air conditioning systems, before he transitioned into Claim Management. Utilizing his vast knowledge of the automotive industry, he skillfully manages and supervises claims with precision and expertise.
Claims and Auditing ManagerRandi is a seasoned professional in F&I program administration. Having joined Norman & Co in August 2020, with twelve additional years of experience in various roles, Randi brings a wealth of knowledge and expertise to the table. As a retired USN Air Traffic Controller, Randi's thorough approach extends to streamlining processes and procedures in the dynamic realm of GAP waivers, ensuring efficient claims operations in a rapidly evolving industry.