03. How do I start a GAP claim?

The most efficient way to start a GAP claim is to go to the Classic Claims Portal. You can start your claim by using either: the contract number and last name OR the last name and last 6 digits of the VIN (vehicle identification number). The Claims portal will allow you to: start a claim by completing a short claim questionnaire, upload your documents 24 hours a day, and sign up for claims notifications on the contract detail screen. This will generate an email and/or text message advising you of activity on the claim.

You may also go to our website at http://www.classictrak.com/ and click on claims procedures from the customer drop down menu. The first paragraph on this page contains the "claims procedures" document which can be downloaded and printed or saved. The information in "claims procedures" will walk you through the claims process.