TERMS OF USE FOR ELECTRONIC DELIVERY OF CLAIMS RELATED DOCUMENTS

Norman & Company, Inc./Classic, and their subsidiaries and affiliates, (collectively, “Classic”) are pleased to offer electronic delivery (“E-Delivery”) of claims related notices, services and documents (“Documents”).

Please read these Terms of Use carefully. By electing to enroll in our E-Delivery option, you agree to be bound by its terms and conditions. Please note: You should only consent if you agree with all of these terms and conditions.

By consenting to E-Delivery, you accept and agree to the following:

I agree to submit and receive my claims related Documents in electronic form.

I will submit and receive documents related to my claim including, but not limited to, estimates, correspondence, status letters, claims forms, claim surveys and information about related services by E-Delivery. There may be some documents that cannot be delivered electronically due to legal and/or technological constraints. These documents will be delivered to me via United States Postal Service (USPS) to my postal address.

I understand I will receive a link to my claim on Classic’s secure portal.

When new documents submitted have been reviewed or new documents for review are available, Classic will send me an email message with a link to a security- enabled Internet address. It is my responsibility to log in to the website to upload or view my documents. I will be able to view, print or save documents from the website to my computer.

There is no charge for E-Delivery of claims related Documents, but I understand that I may incur costs associated with electronic access to the E-Delivery Documents, such as usage charges from Internet access providers and telephone companies. I understand that Classic is not responsible for any damages to my computer hardware or software; injury to me as a result of power failures or power spikes, or telephone or internet interruptions or other expenses in relation to my use of E-Delivery. I may request a paper copy of any claims related Document at no charge by contacting Classic at 800-930-4633.

I understand the minimum hardware and software requirements for E-Delivery.

E-Delivery Documents will be delivered in .pdf, .jpg., jpeg, tiff, tif, png, zip, mov, xls, xlsx, doc, docx format. I understand that I must have an email account, access to an Internet browser and Adobe Reader software (this software is available for download free of charge at www.adobe.com). If I wish to print documents, I must also have access to a printer.

I will provide Classic with a working email address.

I understand that I will need to maintain a current email address with Classic and ensure that it is active and capable of receiving new emails. To do this, I will ensure that my e-mail account has sufficient space for new e-mails and that my e-mail server and spam-blocking software do not block Classic e-mails. I understand that Classic is not responsible for problems arising from e-mails sent to an inactive or out-of-date e-mail address, unless Classic is solely negligent for using an incorrect address. If an email is returned to Classic as undeliverable, Classic will notify me to update my email address.

I may update my information, such as changing my email address, at any time by contacting Classic at800-930-4633.

I understand that Classic may modify these terms and conditions at any time.