Privacy Policy
Ensuring the confidentiality of Your (“Customer”, “You”, “Your”) non-public personal information (“NPPI”) is paramount to Us. This privacy policy pertains to Norman & Company, Inc. and Classic Administration Systems, LLC, along with our website www.classictrak.com and dashboard.classictrak.com/consumer (“We”, “Us”, “Our”). It outlines our practices concerning the collection, utilization, disclosure, and safeguard of Your information. Your engagement with our products, services, or website implies your acknowledgment and consent to this policy. Kindly note that alterations to this policy will not be individually communicated. We recommend revisiting this Privacy Policy periodically. If You disagree with these terms and conditions, we advise refraining from accessing our website or utilizing our product(s) and service(s).
Norman & Company, Inc./Classic reserves the right to modify this Privacy Policy at our discretion.
When We collect information
Throughout the process of acquiring or utilizing our product(s) and service(s), we gather pertinent information regarding Your identity and the product(s) or service(s) procured by You. The data collected is voluntarily furnished by You whether through our website, affiliated dealers, agents, repair facilities, lenders, or other entities involved in the provision of our product(s) and service(s). Additionally, we may obtain information from You as part of our obligations or in the course of fulfilling our responsibilities to You, which may occur through phone conversations, email correspondence, electronic document uploads or postal communication.
Why We collect information
Our data collection procedures are aimed at evaluating the suitability of our product(s), administering Your contract(s)/waivers(s), managing claims, cancellations, and transfer requests, as well as fulfilling the obligations defined within our programs and services, in addition to complying with legal mandates. The information gathered enables us to enhance our services, engage in correspondence with You – pertaining to general inquiries about our product(s) and service(s), as well as providing information regarding your claims or agreements with us. Furthermore, we may gather data to authenticate your identity and mitigate the risk of fraudulent activities from these sources.
What information We collect
The data we gather encompasses Personally Identifiable Information (PII), including but not limited to Your:
- Name
- Address
- Phone number
- Loan Information
- Vehicle details
- Auto Insurance Coverage Information
- Other products and warranties
- Personal signature
Sources of this information range from our website and product contracts/waivers to repair orders, vehicle purchase contracts, insurance policies, and lienholders. Utilization of this collected information may extend to services facilitated by third-party entities, such as insurance companies, roadside assistance providers, and inspection companies and others as necessitated by legal obligations.
It is imperative to note that We do not engage in the sale of Your PII. However, disclosure of Your PII to Our affiliates may occur without prior consent, except where prohibited by state or federal law.
How long We keep Your information
The data we gather is preserved in accordance with legal mandates and our internal record retention guidelines. Upon expiry of the retention period, any unneeded information is securely disposed of, utilizing industry-best practices tailored to the specific nature and format of the information-whether physical or digital. For example; physical or paper-based records undergo specific disposal procedures, wherein they are placed into secure, locked shredder bins. An external company conducts on-site shredding of these documents and furnishes a certificate of destruction following each visit, ensuring complete confidentiality and compliance with data protection standards.
Ways We protect Your information
We maintain a commitment to implementing wide-ranging security measures and safeguards. Our approach encompasses a diverse array of physical, electronic, and procedural safeguards meticulously designed to shield Your NPPI from unauthorized access and misuse. Access to Your information is restricted solely to employees, agents, and entities requiring such access to fulfill their job responsibilities or obligations related to Your agreement with Us.
Internally, our infrastructure relies on multiple servers safeguarded behind robust firewall protection. When personal information is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer protocol. Employee workstations are secured through password protection, supplemented by the implementation of multi-factor authentication protocols for accessing our software platforms. Moreover, we conduct regular training sessions for our personnel, focusing on reinforcing our privacy and security protocols to ensure ongoing compliance and awareness. We also perform periodic testing of current safeguards and protocols and apply updates or maintenance as may be required.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of Your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed.
Children Under Thirteen
Norman & Company, Inc./Classic adheres to a policy of not knowingly collecting personally identifiable information from individuals under the age of thirteen. If you are under the age of thirteen, it is imperative that you seek permission from your parent or legal guardian before accessing and using this website.
Your right to access stored information
We are dedicated to upholding the accuracy of Your information. Therefore, you may request in writing to access, correct, amend, limit or delete any of Your personal information that we have collected free of charge, subject to certain exceptions. Upon receipt and verification of your request, we will proceed to correct, amend, limit or delete your personal information from our records, unless exceptional circumstances apply. We strive to respond to a verifiable customer request within forty-five (45) days of its receipt, the information will cover the last 12 months of data collection, sharing, and use, as it applies to the Customers PII. If We are unable to confirm or validate Your request within ninety (90) days, we will promptly notify You of the reasons for our inability to do so.
It is important to note that we reserve the right to reject your request if retaining the information is deemed necessary for us or our service provider(s) to fulfill our contractual obligations outlined in our agreement or to comply with legal requirements. Requests for accessing or modifying Your information may be submitted in writing directly to us or to the company from which you purchased our products or services. Please be advised that verification of Your request may require providing details of Your agreement purchase and vehicle information. For your convenience, all requests may be directed to the contact information provided in Section “Contact Information”.
Do-Not-Track Disclosure
One way we commit to user privacy is by not tracking our customers activity while on our websites; therefore, our websites do not respond to Do Not Track (DNT) signals.
Non-Discrimination Disclosure
We will not discriminate against you for implementing any of your California Consumer Privacy Act (CCPA) rights. We will not deny goods or services, charge you a different price, or provide a different level of quality of goods or services.
Contact Information
Norman & Company, Inc/Classic welcomes your questions or comments regarding this Privacy Policy.
Additionally, you may request a printed copy of Our current Privacy Policy by contacting us.
Our Mailing address:
Norman and Company, Inc.
13401 McCormick Drive
Tampa, FL 33626
Attention: Compliance Department
Email address: Compliance@classictrak.com
Telephone Number: 800-930-4633
Fax Number: 813-855-4554
Classic Administration Systems
1603 Capital Avenue, Suite 303D
Cheyenne, WY 82001
Telephone Number: 877-222-4162
This Privacy Policy is effective as of April 04, 2024